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TAAL

Help & FAQ

Straight answers.

Everything hosts and artists ask before they book. Figures below reflect TAAL's current live settings.

Booking

What's the difference between instant book and request to book?

Instant-book artists confirm automatically: the date is held for 30 minutes while you pay the deposit. Request-to-book artists review your event first; your request holds the date for up to 48 hours while they decide, and nothing is charged until they accept.

How far ahead do I need to book?

At least 36 hours before the event so the artist can prepare. For weddings and peak season (October to February), book as early as you can — popular artists fill weekends months ahead.

Is the calendar accurate?

Yes. Availability comes from confirmed bookings, active holds and the artist's own blackout dates, and is re-checked the moment you submit. If someone else books the same slot first, we tell you and suggest similar artists who are free.

Can I talk to the artist before booking?

Yes — message them from their profile. Once you book, all planning happens in one thread: song requests, do-not-play lists, sound check, venue contacts. Please keep conversations on TAAL so we can help if anything changes.

Can I compare artists side by side?

Tap “Compare” on up to three artist cards, then open your shortlist. You'll see packages, set lengths, travel, response times and — if you add a date — whether each one is free. Open compare.

Payments

What will I pay in total?

The artist fee for your package, any extra time, travel (if the event is outside the artist's city), optional sound & lighting production, a 5% platform fee, and 18% GST. Every line is shown on the quote before you commit.

How does the deposit work?

You pay 30% of the total to confirm the booking. The balance is due 7 days before the event. Both are paid securely via Razorpay using UPI, cards or netbanking.

When is my booking actually confirmed?

Only when the payment provider verifies your deposit. Until then, your booking page shows exactly where things stand — request sent, accepted, or held for payment.

Do I get an invoice?

Every payment has an itemised receipt on your booking page, with GST shown separately. You can print it or save it as a PDF.

Cancellations & refunds

What if I need to cancel?
  • 30+ days before the event: Full refund of everything paid.
  • 14–29 days before: 50% of the deposit is refunded; any balance paid is refunded in full.
  • Under 14 days: Deposit is non-refundable; it compensates the artist for the held date.
What if the artist cancels?

You receive a full refund of everything you've paid, and our team helps you find a replacement who's free on your date.

How long do refunds take?

Once processed, refunds go back to your original payment method. Banks usually take 5–7 business days to show the credit.

Can I change the date instead of cancelling?

Ask the artist in your booking thread and let our support team know. If the artist is free on the new date, we move the booking and your deposit across. If not, the cancellation policy applies.

For artists

How do I list my act?

Create an artist account, build your profile with real performance media, add packages and your calendar, then submit for review. We check every profile before it goes live.

What does TAAL charge artists?

A 12% commission on the artist-side amount of each completed booking. No listing or subscription fee at launch. See artist pricing.

What does “Verified” mean?

We've checked the artist's government ID and bank details. It isn't a quality rating — reviews and footage do that job.

What does “Promoted” mean?

The artist has paid for extra visibility. Promoted placements are always labelled, and never affect ratings, reviews or availability.

Trust & safety

Are reviews real?

Reviews can only be left by the host of a completed TAAL booking. We moderate for personal data, abuse and spam — not for star ratings. Sample content in this preview build is clearly labelled “Demo”.

Why should I pay through TAAL instead of directly?

Payments through TAAL are covered by our cancellation policy and dispute process. If you pay off-platform, we can't help recover money or find a replacement.

How do I report a problem?

From your booking page or via the contact form. On the event day, use the WhatsApp support line in your booking confirmation.

Still stuck?

Real people, Monday to Saturday, 10 am – 8 pm IST.

Contact support
Static preview — search & booking run in the full app